Service Status
Real-time status is available at status.shellapps.com (opens in a new tab).
Services
| Service | Status | Endpoint |
|---|---|---|
| ShellApps ID | 🟢 Operational | auth.shellapps.com |
| Experience Platform | 🟢 Operational | experience.shellapps.com |
| Norman Engine | 🟢 Operational | engine.norman.shellapps.com |
| Norman Agent | 🟢 Operational | agent.norman.shellapps.com |
| Norman Chat | 🟢 Operational | chat.norman.shellapps.com |
| API Gateway | 🟢 Operational | api.shellapps.com |
| CDN | 🟢 Operational | cdn.shellapps.com |
Uptime
All services target 99.9% uptime (approximately 8.7 hours of downtime per year).
Incident Reporting
If you're experiencing issues not reflected on the status page:
- Check status.shellapps.com (opens in a new tab) for the latest updates
- Report issues on Discord (opens in a new tab) in the
#supportchannel - Email support@shellapps.com for critical incidents
Subscribe to Updates
Get notified about incidents and maintenance:
- RSS —
https://status.shellapps.com/feed - Email — Subscribe at status.shellapps.com (opens in a new tab)
- Discord — Updates posted in
#statuschannel